How do “Safe Places” work?
Our service includes a safeguard for your parcel collections known as a “Safe Place”.
A safe place is similar to leaving your parcel at a local post office, or collection point. However, our definition of a safe place includes not only the standard collection points, but also your doorstep, neighbour or alternative location.
If the safe place is a neighbour, their details will be stored on our system. This is not public and is only visible to yourself. Their details are always secure.
By specifying a “safe place” location you are providing more options to ensure your parcel is delivered or collected on time. For example, some items may be too big to place in one of our standard lockers. Such items can be left in your “safe place” ensuring delivery or collection is not delayed. This means your parcels are delivered and/or collected first time, every time, and it cuts out all the hassle!
Alternatively, you may not wish to use your locker for some items, and prefer them to be delivered to the “safe place”.
The safe place options are:
| Safe Places | Description |
|---|---|
| Safe Place | This will help a delivery agent to know where you want the parcel to be left or picked up from. A safe place you specify: e.g. “Under the flowerpot please” |
| Neighbour | This will help a delivery agent to know where you want the parcel to be left. Note this is a location of neighbour up to 30 meters from where you primary delivery location is. |
| Doorstep | Leave/Collect the item on/from the doorstep at your primary address. |
| Returning to Sender | You want the item to be returned to the original sender. Note that this depends on the carrier to honour this option. |
| Redeliver | You want the item to be redelivered. Note that this depends on the carrier to honour this option. |
| Locker | You want the item to be left inside the locker. Note that this depends on if the carrier is integrated with Parcelshere and to honour this option. |
NOTE: If you choose the “Return to Sender” options, the options “Locker” and “Redeliver” will no longer be available.
Get started with Safe Places
When using Parcelshere everything revolves around collections and deliveries aka shipments. When you cannot be at home top receive a delivery you can make use of this section to help you manage all of you fall-back options, whether it is under the flower pot or with a neighbour.
Exchange Locations
There are 6 possible locations where you can have you parcels collected or delivered.
+Safe Place +Neighbour +Doorstep +Redeliver +Return-to-Sender +Locker
The locations can be specified one and that will enable your to provide this information to retailers and delivery agents, friends or family.
Safe Place
Describe your safe place here. This will help any delivery agent using ParcelsHere know where you want the parcel to be left.
Neighbour
Describe your neighbour here. (Within a max of 30m from your address) This will help any delivery agent using ParcelsHere know where you want the parcel to be left
Doorstep
Leave/Collect the item on/from the doorstep at the given address
Redeliver
Reattempt to deliver/collect the item to this address only. This would still be dependent on carrier redelivery policy.
Return-to-Sender
Return to sender only. No alternatives below this item will be visible to the carrier.
Locker
Deliver or collect the parcel to/from a your locker.
Changing the priority of locations
These are the types of parcel exchanges we see.
Enabling and disabling the options
Here you have the option to switch your preferred options on or off.
- Tick a checkbox to enable a safe place option.
- Untick a checkbox to disable a safe place option.
NOTE: By disabling a safe place option will not necessarily be visible to your delivery agent, the agent might not be monitoring safe place changes at the moment.