ParcelsHere Ltd respects and complies with the European Union (EU) General Data Protection Regulations (GDPR). Robust updates have been implemented to update our privacy policy, terms and conditions and processes, in order for effective continuing compliance with all the new data protection regulations in the EU and all the GDPR privacy policies.

Regulation Compliance:

We ask consent and explain what you’re consenting to in clear and understandable terms, and ask that you explicitly consent to contact from us. We provide easy and clear means to withdraw consent, and users may request that we stop processing their data and personal information.

Breach Notification

In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.

Right to Access

Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Furthermore, we shall provide a copy of the personal data, free of charge, in an electronic format to the user or a third party at the user’s request. Users can request access to their personal information at any time, and may update us or inform about updates, for accuracy purposes. Additionally, users may request deletion of their personal data at any time.

Data Rights and Deletion

Once we have compared your (‘the subjects') rights to “the public interest in the availability of the data”, we may delete your personal data where you have requested this. We automatically delete data that the business no longer uses or has any use for. Customers may object to profiling or automated decision making processes that could impact them.

Privacy by Design

We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects'. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.

Minors

If we process any personal data relating to children, we ensure proper verification of age and consent from a corresponding and appropriate legal guardian.

Review

We regularly review our policies for changes and effectiveness both for handling of data and also regarding changes to the state for affairs of other countries and any related data flows.

Privacy Policy:

Data - what information is collected and why? The types of personal data and information we collect may include, but may not include all criteria at any time:

  • Name
  • Correspondence address
  • Billing address
  • Physical residential address
  • Telephone contact
  • Email address
  • Company name
  • Company email and telephone
  • Postcode
  • Device type (e.g. mobile, computer, laptop, tablet)
  • Cookies
  • Operating system
  • IP address
  • Browser type
  • Browser information (e.g., type, language, and history) • Domain names
  • Access times
  • Settings
  • Referring website addresses
  • Other data about your device to provide the services as otherwise described in this policy.

This data is provided by all users who choose and accept the terms and conditions for the ParcelsHere Ltd website and all contents therein. These users specifically and clearly opt-in to the GDPR regulatory guidelines of personal data, and submit their details for appropriate use accordingly. This data is kept with the purpose of regular contact with the user, via email or telephone contact, and is kept for as long as the user is a member of the website, or until they request to withdraw their data or membership. It is necessary to process this data to fulfil user requests and deliver services and/or respond to queries, or to progress communications based on the requirements of the user.

Who is collecting the data and how?

The company (ParcelsHere Ltd) collects the information and control is under is the assigned company Data Protection Officer (DPO). The data is collected through a clear and straightforward system via the website and available membership options. The user may choose to provide their personal data and opt-in to the website private policy, and choose to receive communications, emails or telephone calls regarding our products and services available via our website.

What do we do with your information, how is it used?

If you choose to fill in a contact form on our website, we will store that information for 12 months and only use it for the purpose of contacting you in relation to that enquiry. When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Data storage and who is your data shared with?

All data is kept on an onsite company secure database storage location behind a firewall and is shared only with the company chosen CRM and/or CMS database. Information is securely synchronized between these two locations.

When you provide us with personal information we clearly ask you to explicitly consent to our collecting it and accepting the GDPR compliance regulation criteria in effect.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customer services@parcelshere.com or by mail at: Hay Barn, Grange Farm Barns, Turchil Road, Rugby, CV22 7FW, United Kingdom.

Disclosure

We may disclose your personal information if we are required by law to do so.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your personal information, the information is encrypted using secure socket layer technology (SSL) and stored with industry-standard encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we implement generally accepted industry standards.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

All existing members, clients, and customers will be notified of updates to our privacy policy.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at customer-services@parcelshere.com or by mail:

FAO: Data Protection Officer Hay Barn, Grange Farm Barns, Turchil Road, Rugby, CV22 7FW, United Kingdom.